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WHO WE ARE

We are a Microsoft Partner that specializes in Microsoft Dynamics Technology

Since its beginnings in 2010, xRM Technologies has been dedicated to delivering business IT solutions with the primary focus of Dynamics CRM and associated technologies. We are the most experienced providers for Unified Service Desk (USD) in the UK.
We help small, medium and large enterprises to develop the capacities to match their growing needs. Our goal is to become their go-to CRM provider that deliver immediately profitable results. We also ensure that the infrastructure and technologies we have put in place is flexible enough to scale with future growth.
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CHOOSE xRM TECHNOLOGIES

Tailored to Your Specific Requirements

Successful Implementation Guaranteed

Planning, Execution & Support

Delivering Instant Return on Investment

Fast-Track Solutions to Last a Lifetime

OUR EXPERTISE

xRM Technologies is a registered Microsoft Partner and our technicians have an in-depth knowledge of Microsoft Dynamics CRM as well as other Microsoft products including Office 365 and SharePoint. In addition, our team is highly accomplished at setting up Microsoft’s call centre agent application, Unified Service Desk (USD). We are also proficient at customising Microsoft Dynamics CRM and providing cloud solutions using Microsoft Azure. In addition, our team has trained extensively in using Microsoft’s CRM Portal, Adxstudio, to create highly functional web portals which are fully integrated with customer databases.



WHAT WE DO

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We deliver the solutions and technology to implement the business process.

Our consultants and technicians assist organisations in increasing the value of their product or service as well as their operational efficiency by adopting improved relationship management systems. We do this by working in close partnership with our clients, first investigating how their current solution is not meeting their needs, and then designing and implementing the most beneficial, affordable solution.

ADVICE AND CONSULTATION

We evaluate the quality of relationship management systems and list practical improvements.

SOLUTION AND DELIVERY

We successfully execute effective alternatives to accelerate agent productivity and customer engagement.

SUPPORT AND MAINTENANCE

We provide the ongoing technical support required to ensure that everything is always running smoothly.


Microsoft Dynamics 365/CRM provides out-of-box core benefits around sales, customer services and marketing. Today, it can be extended for the purposes of managing projects, time, suppliers, vendors, projects, employees, partners and assets. This means that can be used to solve a variety of business challenges, from decreasing the user workload to keep track of employees and empowering call agents with access to the right customer information at the right time..

SERVICE AND SOLUTIONS



CONSULTANCY

We can carry out a performance review of your current CRM or a health check of the Microsoft Dynamics CRM system you have in place. We will then make recommendations based on our findings.



UPGRADES

Upgrades to your CRM are essential if it is going to keep meeting your institution’s requirements. We carry out software updates to ensure that your CRM is equipped with the latest technological advances.



SUPPORT

Our assistance doesn’t halt after installation is complete. We offer levels 0-4 of support, not only helping staff quickly troubleshoot issues with their CRM, but also solving larger scale problems.



IMPLEMENTATION

Thinking of adopting the latest edition of Microsoft Dynamics CRM? Our technicians can help with everything from sourcing and installing the software to ensuring that the CRM is correctly set up.



CUSTOMISATION

Our software engineers are skilled at creating custom applications for Microsoft Dynamics CRM which can solve your organisation’s most important concerns and meet essential requirements.



CLOUD SOLUTIONS

xRM Technologies is a certified Microsoft Cloud Solutions Provider (CSP). We help organisations migrate their data onto Microsoft’s cloud storage and computing platform, Azure.



MIGRATION

Our team successfully and efficiently migrates data from other CRMs, such as SalesForce and the previous generation of Microsoft CRM, to the new Microsoft Dynamics CRM platform.



INTEGRATION

Using out Integration framework, we are able to sync your CRM data with external applications. We can also set up the self-serve portal using Microsoft’s CRM portal (Adxstudio).



CALL CENTRE SOLUTIONS

Our specific expertise is in providing call centre agents with access to vital customer information exactly when they need it using the user-friendly interface of Microsoft’s Unified Service Desk.

SOCIAL MEDIA


CONTACT


+44 (0)203 824 2427
contact@xrm-tech.com
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